Programme Manager – Syria | ReliefWeb


INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.

Terms of reference

Job Title: Programme Manager

Code: SR-53-2205

Duty station: Damascus, with field visits to other field bases

Starting date: 03/01/2022

Contract duration: Until 30.06.2022

Reporting to: Programme Coordinator

Supervision of: 5 – 6 national staff

Dependents: Non-family duty station

General context of the project

The projects aim at reducing exposure to life-threatening risks of the most vulnerable crisis-affected communities in Syria through an integrated health and protection response. Specifically, the Action will improve the access to quality and dignified protection and health services for extremely vulnerable women, men, boys and girls, including persons at risk and survivors of gender-based violence (GBV), in Hama and Rural Damascus governorates

General purpose of the position

In close collaboration with the Coordination team, support the mission in programme implementation, MEAL, procurement and financial management. Coordinate, in close collaboration with Head of Mission, with Country Programme Coordinator, relevant Program Managers and Technical Coordinators (Protection and Health) operations and projects activities with regular follow-up of OCHA, ECHO and SV projects.

The Programme Manager will also support a tailored capacity building for national Project Managers working in the same sectors of interventions.

Main responsibilities and tasks

• Preparing regularly update of project activities work-plan and related financial plan, ensuring timely and quality implemetation in compliance with INTERSOS and donor guidelines and in line with the projects and overall protection and health strategies

• Steer and supervise the implementation, monitoring and evaluation of the programmes in collaboration with the team, by collecting information and comparing it with the objectives, schedule in order to monitor progression and early detect deviations and propose corrections

• Provide reporting to the SMT on project’s evolution and propose corrections if needed

• Elaborate the Project’s institutional memory, keeping written records (and file them) on its development, in order to broadcast INTERSOS achievements and improve awareness

• In coordination with the HR department and relevant Coordinators, distribute tasks and workload among the teams, guiding their comprehension of the issues linked to the projects and the Mission through regular working meetings and feedback, in order to ensure an efficient deployment of the resources and the achievement of the expected goals

• Inform the field team on the instructions given by the SMT, promoting fluent, smooth written and oral communication and information flow and ensuring confidentiality and full compliance with security rules

• Supervise full implementation of safety protocols in order to ensure safe working conditions for the project staffs

• Responsible of the proper application of HR policies and associated processes (recruitment, training, briefing/debriefing, evaluation, potential, detection, staff’s development and internal communication) in order to ensure both the sizing and the amount of knowledge required for the activities he/she is accountable for

• Responsible for ensuring that the project staff, with the support of key protection staff, is duly trained on INTERSOS PSEA/CP Policies and that PSEA/CP Policy roll-out is implemented in the area of responsibility Ensure the project’s staff respect INTERSOS rules and regulations,and adheres to INTERSOS Fundamental Charter Values and Code of Ethics, PSEA and CP Policies

• In coordination with the HR department and relevant Managers, identify training needs, building the capacity, coordinate, supervise and motivate the staffs, supports ad hoc training sessions and on-the-job training, provide individual follow up and coaching, carry out end of mission evaluation of the team members and lead internal communication initiatives in order to facilitate people’s integration and professional development and to capabilities and commitment to INTERSOS values and project’s goals• Supervise all orders (logistical and medical) and the Project’s purchases as well as the financial indicators, in order ensure efficiency and early detect deviations and its causes

• Constantly monitor financial supervision of expenditure

• Produce monthly internal specific report and elaborate mid-term and final report according to donors rules and regulation and INTERSOS Project Appraisal Tool, ensuring accurate data collection and timely submission

• Ensure accurate data collection and reports are submitted in a timely manner for all activities within the project

• Periodic field visit to the project locations to ensure the quality of the intervention in compliance with the internal and donors’ standard

• Guarantees close coordination and interaction with the other Project Managers and Technical coordinators (Protection and Medical) deployed in the mission, in order to ensure harmonization of modalities of implementation, tools, approaches etc

Required profile and experience


Advanced degree in social science, humanitarian studies or any related field

Professional Experience

At least 3 years of direct professional experience working as project manager on humanitarian project/programme, including financial management responsibilities.

Demonstrate minimum 2 years experience in the implementation of multi-sector humanitarian programming in complex emergencies

Experience in protection is an added value

Experience with ECHO projects is an added value

Professional Requirements

Excellent analytical skills, observation and analysis capacity

Attention to detail and structured way of approaching tasks (well organized)

Ability to plan ahead and result oriented (pro-active)

Able to ensure quick quality delivery in stressful environment (stress-resilient)

Ability to adhere to deadlines and respect line management


Excellent written and spoken English**

Personal Requirements

Strong team spirit, comfortable in a multi-cultural environment

Very strong interpersonal skills: strong communication and diplomatic skills

Practical and problem-solver

Ability to deal with heavy work pressure


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