IT SUPPORT – USAID Health Financing Activity


ThinkWell, is a health systems development organization that is currently in a major growth phase.

We are looking for an individual consultant or agency to plan and execute an assessment of our information systems, as well as to provide ongoing IT support to the team. The consultant should have hands-on experience and strong relationships skills to support ThinkWell’s staff in Indonesia office both virtually and in-person.

The consultant should be prepared to work both independently, as well as engaging with staff on needs assessment training and support. The incumbent will understand how to support remote field-based programs and staff. The candidate should be a ‘builder’– enthusiastic to shape the growth of a cutting-edge enterprise.

This is a part time contract therefore the consultant will be called upon to provide support when required.


  • Coordinate with US IT support for Installation of monitoring and anti-virus for centralized system updates
  • Technical troubleshooting, support, and training.
  • Assist with the installation and configuration of new hardware and software and provide initial training to incoming staff on systems and applications:
    1. Microsoft 365 Premium Office Applications
      1. Outlook
      2. Word
  1. PowerPoint
  2. Excel
  3. One Note
  1. Egnyte
    1. Desktop Application
    2. Web Edit
  2. Adobe Acrobat
  3. AutoMate
  4. WebRoot


  • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
  • Manage software and hardware upgrades.
  • Communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Assists in the customization and adaptation of existing programs to meet users’ requirements.
  • Serve as liaison with external technology vendors.
  • Perform other duties as assigned.

Interested applicants may send the application to

Closing Date : 9 November 2020 – COB




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