Head of Operations | ReliefWeb


Job Title – Head of Operations

Department – Operations

Employment status – Full time

Number of Position – 1

Location – Yangon, Myanmar

Travel – Regular travel to CPI offices

Reports to – Executive Director

Reporting to this position –Finance Director, HR & Admin Director

Community Partners International (CPI) is a U.S. nonprofit organization working in partnership with conflict-affected, hard-to-reach and underserved communities in Southeast Asia to expand access to quality health services and generate the resources, local capacity and coordination necessary to meet their own health, learning, and development needs. CPI’s Asian headquarters are located in Yangon, Myanmar, and the organization maintains field offices throughout Myanmar.**

The Head of Operations (HOO) will be responsible to provide senior level leadership and management across Operations Team consisting of Administration, Finance & Grants, Human Resources, Information Technology, and Safety & Security. This position involves the application of a complex area of functional expertise and provides line management to several other professionals. The Head of Operations (HOO) will also act as a recognized expert on “International best practice” and manages key relationships with internal/external stakeholders at the senior management level.

Key Responsibilities

Collective Leadership

  • Serve as a key advisor and counsel to the Executive Director on operational and administrative matters, especially related to the Finance & Grants, Human Resources, Administrative services management, IT, Procurement & Logistics, and Safety & Security.
  • Advise overall strategic directions of CPI, with special emphasis on operations and administration. Develop, articulate, and implement a strategy for critical infrastructure functions— Finance & Grants, Human Resources, Administrative services management, IT, Procurement & Logistics, and Safety & Security. And, lead a specific imperative by overseeing the work of the Operations Team.
  • Collaborate with the Executive Director in setting and driving organizational vision, operational strategies, and hiring needs.
  • Take a lead role in building a strong operations team, spend time coaching operations staff, identifying skills and opportunities for development; provides advice and guidance on operation team members as needed.


  • Establish, evaluate, and/or enhance the administrative and operational goals, strategies, and structures to support the work of CPI.
  • Manage, supervise, evaluate, and develop the operational and administrative staff leadership capacity for the short- and long-term.
  • Develop strategic action plans for finance and HR in alignment with programs, business recommendations, efficient procedures, and sound policies that realistically support the organization.
  • Provide financial oversight for operations and administration to ensure goals and objectives are accomplished.
  • After evaluating current functions and developing and implementing a transition plan, the HOO is accountable for the following functions:

o Finance & Grants: Take a leading role in establishing a strong and well- maintained financial management and control systems in accounting, budgeting, financial systems & reporting, tax preparation & reporting, audit, and financial grants management. In collaboration & coordination with the Finance Director, provide strategic guidance and recommendations to the Executive Director about financial planning, spending, considering the programmatic needs, compliance to internal control policies and the donors’ rules & regulations. In close collaboration with grant unit, ensure a robust grant management system is in place.

o Supply Chain System: Responsible for overseeing and managing organization’s overall supply chain and logistics strategy and operations in order to maximize the process efficiency and productivity.

o Human Resources Management: Work with the HR & Admin Director to ensure that the human resource functions such as i) Recruitment & Onboarding, ii) Learning & Development Guidelines, iii) Retention Strategy, iv) Regulatory oversight & Legal Compliance, v) People Management Strategies are properly resourced, structured, and well implemented.

o Administrative, IT and Safety & Security: Work with the HR & Admin Director to properly establish a proper administrative procedures and guidelines for the organization in terms of administrative management & information technology. And, guide to develop, prepare, and implement safety and security policies and procedures to establish a safe working environment.

o Team Management: Proactively manage and review the performance and progress of Operations Staff, sets objectives and targets; works with the HR Department to develop individual training plans for the team. Take a lead role in building a strong operations team, spend time coaching operations staff, identifying skills and opportunities for development; provides advice and guidance on operation team members as needed

Translates the strategic goals into operational plans to achieve the required targeted growth and achievements


· Master’s degree on the related area, or equivalent proven experience as Head of Operations or equivalent position

· 15 years working experience preferably in non-profit organization.

· Excellent organizational and leadership abilities

· Outstanding communication and people skills

· Knowledge of industry’s legal rules and guidelines

· In depth knowledge of diverse business functions and principles (e.g. Finance, Supply Chain, and Human Resources etc.)

· Strong strategic and analytical skills

· Demonstrated result building and sustaining result based management

· Experience with strategy development, operational design/management, and change management

· Experience in thinking creatively and prototyping new ideas.

How to apply


All interested and qualified candidates are requested to send an Application Letter, Curriculum Vitae to:

Community Partners International

No. (81), University Avenue Road,

Shwe Taung Gyar Ward (1), Bahan Township,


Ph: 01-525 729, 523 356


Email: hr.ygn@cpintl.org

· The closing date for application is 17:00pm, (31-May-21, Monday), Yangon, Myanmar.

· Please clearly mention the Position and Location you are applying for in the email Subject Line.

· CPI is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, religion, sex, gender identity, sexual orientation, ethnicity, national origin, age, marital status, or disability.

· Candidates are required to declare in advance should there be any relative or family member currently employed in CPI. Failure to do so can lead to termination of the employment contract even after successful selection.

· Because of the large volume of applicants, only shortlisted candidates will be contacted.

· Contract and position is contingent upon successful award of the project and final approval by the donor.


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