Change Management Senior Officer | ReliefWeb


Background Information – Job-specific


The People and Change Group (PCG) is based at the UNOPS Headquarters in Copenhagen. Its mission is to empower effective leadership and high-performing talent as well as to enable business transformation in pursuit of organizational excellence and a culture of innovation. We are bringing together more than 30 experienced professionals in organizational design, recruitment outreach, talent management, learning management, and change management. All of us have a passion for achieving results and building innovation into our way of doing business. In a truly multicultural atmosphere, we work in a dynamic, flexible team based approach and thrive to get things done.

Change Management

The Change Management unit within PCG is a small team of change management and organizational design & development practitioners, enabled by a business analytics unit. We are the custodians of corporate change management and OD standards, frameworks and tools and we provide hands on project support and professional services within UNOPS. Our overall goal is to ensure that UNOPS has organizational structures that are fit for purpose, future proofed and built to deliver, with people that are inspired to innovate / reimagine ways of working and readily able to transition with agility and confidence.

The Role

Under the guidance and mentoring of the Change Management Specialist, the selected candidate will play a key role in supporting the organization in building and nurturing change management capability across UNOPS as well as contributing into and supporting the planning and implementation or change management interventions to local and/or corporate projects. This is a global role which supports UNOPS’ effort in focusing on the people side of change – including changes to business processes, systems and technology, job roles, mindset and organizational structures. The role will support the development of internal toolkits as well as deliver change interventions designed to enable the benefits of change and ensure personnel are equipped with the appropriate knowledge, skills and tools to adopt the new ways of working.
We are currently looking for an enthusiastic and innovative Change Management Senior Officer to join the Change Management unit, with a proven track record in change management and project management. Some experience in Organizational Design would be an advantage. The ideal candidate will have an innovative and pragmatic approach, agile mindset as well as an international outlook and excellent communication skills.

Functional Responsibilities

1. Practice Development and Capability Building

  • Engaging with stakeholders in order to identify and understand their needs and local complexities, with the focus on improving the overall change journey experience and maximizing change benefits
  • Undertaking a variety of best practice research and benchmarking to help bring new thinking into the UNOPS change management framework.
  • Managing work packages in support of developing and evolving UNOPS change management and OD framework, toolkit and associated materials.
  • Managing activities focused on expanding the change management capability across the organization, e.g. managing the change network, contributing to the development and the roll out change management courses etc.
  • Contributing to the dissemination and sharing of best practices and lessons learned for knowledge building and promoting of best practice.
  • Identifying connections and impacts to help embed UNOPS change management approaches into UNOPS policies and procedures, learning and development
  • Developing and maintaining constructive relationships with a broad range of stakeholders across the organization.

2. Change Management and PCG Project Support

  • Developing business cases, proposals, plans, project communications strategies and materials, stakeholder engagement plans, learning schedules and other project documentation, as part of a multi-disciplinary project approach
  • Delivering relevant work packages using project management methods and UNOPS approach to change and OD, taking responsibility for overall progress and escalating issues as necessary.
  • In support of project implementation. designing and facilitating various workshops – as appropriate, whilst increasing the capacity for change management within project teams.
  • Organizing targeted interventions, to overcome resistance to change.
  • Establishing solid working relationships with the project board and other key stakeholders, advising on issues that may impact the achievement of the desired change outcomes.
  • Liaising with internal PCG colleagues as well as other teams and units for gathering of input and expertise from subject matter experts – as needed
  • Conducting post-implementation monitoring and follow-up
  • Supporting the planning and delivery of internal workshops and training, as well as internal communications efforts and platforms.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements


  • An advanced degree preferably in Social Sciences, Human Resources, Economics, Management, Public Administration, Business Administration, Political Science, International Relations, or other related field.

  • A combination of Bachelor’s degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.

  • Professional Change Management certification (i.e. APMG or similar) is an asset.
    Project Management certification (i.e. PRINCE2, MSP) is an asset.


  • A minimum of 2 years relevant experience in managing change is required

  • Experience of working in a global context is required, preferably in a role focused on business transformation

  • Proven track record of deploying effective project management approaches, including project planning, stakeholder management, network management, risk analysis, monitoring and evaluation is required

  • Experience of working in an operational field role would be an asset

  • Experience in organizational development would be an asset

  • Experience in a management consulting role would be an asset


Contract type, level and duration

Contract type: International Individual Contract Agreement (I-ICA)
Contract level: IICA 1
Contract duration: Open ended – subject to organizational requirements, availability of funds and satisfactory performance.

For more details about the ICA contractual modality, please follow this link:…

** Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization – UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information – UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.


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