Business Transformation Officer (Head of ICT Services) NOB

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· Engage with Heads of Units to understand and ensure alignment of digital solutions with changing business requirements and priorities.

· Maintain engagement with the business throughout the development, deployment and implementation processes, ensuring that they are informed of progress and outstanding actions.

· Propose change and continuous operational improvement that supports business capabilities, by understanding needs and recommending solutions that deliver value for business priorities.

· Support coordination with Government and Partners on technical and digital activities and coordinate with other UN agencies in order to align activities and maximize possibilities of inter-agency collaboration in the field of IT and TC.

· Oversee Foundational ICT Services, identifying and implementing innovative solutions for challenges faced by colleagues, ensuring the provision of an efficient operation.

· Contribute to the development of plans and budgets and manage the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.

· Monitor and maintain IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.

· Install and configure new computer hardware for improving and upgrading system performance; contribute to technology upgrades as required.

· Contribute to technical specifications and tender documents that support the procurement of IT/TC equipment and services at minimum cost, in line with WFP rules and regulations.

· Collate and analyze data to contribute to the preparation of accurate reports on IT/TC activities, investments and costs, identifying ideas to increase cost-efficiencies where possible.

· Facilitate and track compliance with global IT standards, including but not limited to actions related to cybersecurity, infrastructure, data center procedures, and asset management.

· Provide advice to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.

· Manage and motivate a team of staff, monitoring performance, providing coaching, training and guidance.

· Contribute to the capability building of staff through the review and/or design of appropriate training programs aimed at developing skills/knowledge in IT and Telecommunications.

· Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.

· Contribute to the preparation of operational plans and deliver resource requirements at the onset of an emergency.

Other as required.

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